Contact Us
Contact Us
Contact & Customer Support
We’re here to help with questions about your order, delivery, sizing, products, cancellations, returns, exchanges, or refunds.
veylorlyis operated and managed by veylorly
For faster assistance, please include your order number and the email address used when placing your order.
Customer Service
📩 Email: service@veylorly.com
Support Availability: 7 days a week
We aim to respond to customer inquiries within 24 hours, although response times may be longer during public holidays or periods of unusually high demand.
Order Support
You may contact us regarding:
- Order status
- Shipping and tracking
- Address corrections
- Order cancellations
- Sizing questions
- Product information
- Returns and exchanges
- Damaged or incorrect products
- Refund status
When contacting us about an existing order, please provide your order number whenever possible.
Contact Form
You may also contact us through the contact form available on this page.
Please make sure your email address is entered correctly so our support team can reply to your inquiry.
Order & Shipping Notifications
Please provide a valid email address when placing your order.
Order confirmations, shipping notifications, and available tracking information will be sent to the email address associated with your purchase.
If you have not received an expected message, please check your spam or junk folder before contacting us.
veylorly is the legal entity responsible for the operation and management of veylorly.
The registered office address above is intended for corporate and legal correspondence.
Please do not send product returns to the Hong Kong registered office.
Return Facility
Approved product returns may be directed to our authorized return and logistics processing facility:
Customers should contact us before sending a return so that we can provide the appropriate return instructions and identify the parcel correctly.
Our Commitment
We are committed to providing a smooth, secure, and reliable shopping experience from checkout through delivery and after-sales support.
Our customer service team will do its best to resolve your questions and concerns as efficiently as possible.